Terms of service

Peptiva Peptides — Terms of Business

1. General

These terms apply to physical products and digital content purchased from the webshop operating under the Peptiva Peptides brand. Contact: info@peptiva.com.hr.

The product information and shipping, privacy and refund policies also apply. Nothing in these terms limits mandatory customer rights.

2. Products and research use

Review the product description, selected variant, contents, quantity, packaging, price and warnings before ordering. Materials labelled for research are intended exclusively for the stated laboratory research use and are not for administration to humans or animals.

A research-use label is not confirmation of sterility, safety for administration, therapeutic efficacy or regulatory approval. Packaging terminology does not change the material or its legal status. A research-use acknowledgement does not waive statutory rights or automatically make the buyer a business customer.

3. Product documentation

Request available batch documentation at info@peptiva.com.hr, including the product name and lot number if known. Documentation is supplied according to availability for the specific batch. A document for one batch is not evidence about another.

4. Orders

Select the product and variant, check quantities and enter accurate contact and delivery information. Before final confirmation, review and correct your details and check the total price and purchase terms. Final confirmation clearly indicates an obligation to pay.

If a product is unavailable or an offer contains an error, we will contact you. Products are not substituted and agreed prices are not changed without your consent. Confirmation and relevant terms are provided on a durable medium, such as email, no later than delivery.

5. Prices and payment

Base prices are expressed in euros. The displayed price and checkout currency for the selected market are confirmed at checkout. The total, including applicable taxes, shipping and other mandatory charges, is shown before confirmation.

Payment methods

At checkout, choose card payment via a Stripe payment link or crypto payment via DePay. Cash on delivery is also available for Croatia, Slovenia, Hungary, Czechia, Slovakia, Poland, Bulgaria and Romania when supported by the selected delivery service. Cash on delivery is unavailable for other enabled destinations.

Stripe link: after ordering, we email a card payment link for the full order total. Check your inbox, Spam/Junk, Other and Promotions folders. Orders are dispatched after payment is confirmed.

DePay – crypto payment: select DePay at checkout and follow the displayed token, network, amount and fee instructions. Available options are confirmed in DePay. Do not send funds directly to an address outside the checkout flow or on a different network. If payment is already confirmed, no additional Stripe payment is required.

Cash on delivery: pay upon delivery according to the selected carrier’s instructions. BOX NOW locker payments are made digitally through a payment link before collection; lockers do not accept cash. No advance Stripe or DePay payment is required for cash on delivery.

Digital content is delivered after payment is confirmed. Final available payment options and the total amount are shown at checkout.

Additional costs are not charged without timely notice and the required customer consent.

6. Delivery

In Croatia, delivery is organised through BOX NOW parcel lockers or DPD delivery to an address, subject to availability and suitability. DPD is available for enabled EU destinations. Rates vary by destination and are shown at checkout. Free delivery for product totals of €250 or more applies when the corresponding free option is available for the selected destination. Final options and charges are shown before order confirmation. Carrier delays or problems do not exclude the seller’s statutory responsibility.

7. Complaints, claims and returns

Send written complaints to info@peptiva.com.hr with the order number or other purchase identifier and a description. Receipt is acknowledged without delay and a written response is supplied within 15 days.

For new physical-product orders, we accept return requests within 14 days of receipt in every country to which we deliver, as described in our Returns and complaints policy. For change-of-mind returns, the customer pays direct return postage; Peptiva bears necessary costs of justified claims for incorrect, damaged or non-conforming goods. We charge no restocking fee. Earlier orders retain the terms agreed at purchase. Mandatory consumer rights are unaffected. Where applicable, consumers may generally withdraw from a distance purchase of goods within 14 days of receipt without giving a reason. A research-use label and webshop settings alone do not exclude withdrawal rights or valid claims.

8. Privacy

Personal data is processed according to applicable requirements and the Privacy Policy. Contact info@peptiva.com.hr with data questions or rights requests. Accepting purchase terms does not automatically consent to marketing or optional cookies.

9. Digital content

Digital products, including the Peptiva PRO handbook, are delivered electronically to the email address associated with the order or through a download link. The buyer is responsible for an accurate email address and the technical requirements to access the content.

If a consumer expressly agrees to delivery starting before the withdrawal period expires and acknowledges the resulting loss of withdrawal rights, the right ends when delivery starts only where all applicable legal conditions are met. This does not limit statutory rights for undelivered, defective or non-conforming digital content.

10. Disputes and changes

We aim to resolve enquiries and complaints amicably without limiting the right to contact a competent authority or court. The terms presented and accepted when an order is concluded apply to that order. Later changes do not retroactively change agreed rights or obligations.

Peptiva Peptides — info@peptiva.com.hr